2 Stars. And I’ll tell you exactly why it’s not higher.
March 20, 2026 - Review from Apartments.com
Honestly, Neo at Midtown isn’t a bad place to live. The stay itself was a solid 3.5 out of 5. Maintenance kept it together, trash was never a real issue, and the community had a decent energy. No major complaints about the day to day.
The problem is the revolving door of management. Every time leadership changed it felt like things got a little worse, not better. Communication gaps became the norm. Case in point: the property gates were non-functional for roughly 10 months out of the year and a ...
half we lived there. No updates. No timeline. No communication to residents about a basic safety feature being down for the better part of our entire stay. That alone should tell you everything about how this management team prioritizes the people living here.
By the time we were transferring units within the same property those same communication gaps caught up with us in a bigger way. They had a full month to prep our new unit. I checked in nearly every other day through February. Nobody flagged a single issue. We showed up March 1st with a U-Haul as existing residents and were told the apartment wasn’t ready.
When we asked about compensation for the costs we absorbed, the leasing partner had zero empathy and zero solutions. I ended up bypassing Neo entirely and contacting the acquiring company. Regional manager was on the phone within 72 hours. That’s what it took for existing tenants to be treated like people.
Ace, Alonzo, and Eric do what they can. But one bad link in the chain and an institution that doesn’t back its residents will cost you. Ours cost us time, money, and a move-out experience we should have never had to fight through.
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Property Manager Responded
March 25, 2026
Hello,
Thanks for providing such a detailed review. It's good to hear that some aspects of the community were positive, like maintenance and the overall energy. However, we understand your frustration with the management changes and communication issues, particularly regarding the non-functional gates and your transfer process. That's certainly not the experience anyone hopes for, and we'll be sure to look into these concerns about communication and responsiveness. If there's anything further you'd like to discuss, please feel free to reach out to us at living@valiantresidential.com.
Best regards,
Valiant Residential Management Team
Max of 2.