AVOID AT ALL COSTS
February 9, 2026 - Review from Apartments.com
During a “routine inspection” over a year ago, someone came in and drilled holes into my bathroom ceiling. I thought this was very odd at the time. They said it was to test for water damage. During every routine inspection since then, I’ve asked maintenance about the black spots on my bathroom ceiling which I was worried were mold and they told me it was “just staining” and “nothing to worry about.” I sure hope they are right! They never did any environmental testing but the holes they drilled ...
into my ceiling turned black... They even sent someone to “get rid of the staining” aka just painted over it, but sure enough, the black spots on my bathroom ceiling came back just a few months later. I highly recommend doing your own research before living at an Irvine Company apartment complex. See this article for reference:
https://web.archive.org/web/20240117005421/https://www.ocregister.com/2023/12/21/irvine-co-sued-for-alleged-toxic-mold-in-its-luxury-newport-bluffs-apartments/
Additionally, there is ongoing construction which has been an absolute nightmare to deal with, so unless you are not sensitive at all to extremely disruptive and distracting construction noises and people coming in and out of your apartment, I would definitely not recommend living here. I have been incredibly disappointed by the lack of response and lack of professionalism I’ve experienced with the Resident Services Office.
In particular, Lara Suarez, the “Resident Relations Manager” does a horrible job managing relations with residents. I’ve relayed several urgent messages to her and she responds several hours later, if at all. For example, I have had to pay money out of pocket for an AirBnb and a laundry service I found myself because of the construction they are doing inside my apartment which I was only informed the Friday before construction begins inside my apartment this Monday morning. I was told they will be working inside my apartment for FIVE days and I have not been offered any reduction in rent to offset the fees that I am incurring for an Airbnb or lack of access to my back patio and washer and dryer for weeks. The sliding door to the back patio was damaged during construction through no fault of my own and cannot even be opened now. Why am I paying for an apartment that is not habitable at the moment and a back patio and washer/dryer that cannot be accessed or used?
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Property Manager Responded
February 17, 2026
We are sorry to hear this feedback. At this time, due to privacy concerns related to the details of your residency, we are not able to provide a comprehensive response to your review. However, please know that the health and safety of our residents is a top priority for us and we take all reported issues very seriously, working closely with professionals to ensure each reported issue is addressed in a timely manner and with the appropriate level of attention. We apologize for any frustration you have experienced during your residency and we will continue to make every effort to address your concerns. Best, The Newport North Team
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