No Clear Communication/ Many Surprises
August 3, 2024 - Review from Apartments.com
No clear communication and both the applicants has to have very good credit history to secure an apartment!! . Ask all the terms and conditions before you apply. Don’t waste the money as I did.
4 months ago, Me and my Spouse applied for this property as we liked a floor plan. Management told that we will be entitled to $500 off as well. After few days, I was told the application was only conditionally approved since my spouse didn’t have credit history and asked me to purchase Guarantors policy ...
(like an insurance to cover the rent and deposit) and also told me that is refundable. I was surprised about this as I had excellent credit history but still I offered to pay a month’s rent as security deposit. They didn’t agree and told that me and my spouse need to purchase guarantors policy. Since we liked the home, I purchased guarantors policy but it had another surprise - money is non-refundable. After i purchased, property management told that I was not entitled to $500 since my application is only conditionally approved.
I got frustrated and withdrew my application.( my application cost $150 was forfeited). I don’t want to have many surprise costs
There is no clear communication on terms and conditions and we can secure an apartment only when both applicants had good credit history. I am living in United States for more than 10 yrs and I have never been denied an apartment. Later I applied for another community and secured an apartment without any security deposit!!
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Property Manager Responded
August 19, 2024
We're truly sorry for any confusion or inconvenience you may have experienced. We can't help but feel there's been a misunderstanding regarding our application process. Please contact our leasing office so we can get this matter sorted as quickly as possible. Thank you — the team at One White Oak, (678) 341-5090.
Max of 2. | Restrictions: None.