Not Reasonable
December 7, 2020 - Review from Apartments.com
I've lived at Parkwood for almost 3 years. Overall, my experience started out excellent. However, over the years, the community and its management have deteriorated. Mostly this year, amidst the pandemic and residents including myself working from home, things have tanked. Over the course of this past year, I have had a rodent problem, constant noise with construction and parking issues. Although management have tried to help, I believe it's a corporate issue - not providing property management ...
with the power to resolve issues.
I keep my apartment spotless - even have received glowing feedback from maintenance workers. How did a mouse get into my unit? How did the resolution take multiple visits and a second appearance by the rodent?
There has been constant construction noise throughout the whole year with other buildings around the complex and carport rebuilds. Most recently, it was my building's turn for a roof repair. Understandable, repairs are necessary and it's actually a good thing. However, when construction began for me, both my carport AND my building happened at the same time! Not only do I have my car parked on the street, but I also have nonstop noise while I'm trying to work at home. Literally right above me.
Recently, while on a work conference call, even though I have a headset in use, my team clearly heard the roof construction which caused a grave interruption. How long will this construction above my head last? 5 WEEKS! Through the holidays.
I emailed management expressing my concerns and asking for a rent adjustment commensurate with the disruption and change to my quality of life at home. When your resident complains that the noise is hindering his ability to make a living, it's a serious concern. What did I get? I was denied a rent adjustment twice and said that I could use the clubroom to work in. With the pandemic, health and safety concerns and all of my sensitive work materials, working in the clubhouse is unacceptable.
I want my rent adjustment for the continuous construction (3+ months and still ongoing). Paying this much in rent to only receive this quality of living is deplorable.
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Property Manager Responded
January 7, 2021
We regret hearing this feedback. Our team has been in touch with you to discuss your experience and remain available to assist you. We apologize for any frustration you have experienced during your residency and we will continue to make every effort to address your concerns. Best, The Parkwood team
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