Keep Looking - Pegasus is not where you want to live.
August 4, 2026 - Review from Apartments.com
I'm a 5+ year resident who used to enjoy living here, but this past year has been different. Communication, follow-through, and management have declined.
My frustration is not the problems, but the time, persistence, and stress required to get routine issues addressed. I've spent much of the year writing emails, documenting problems, coordinating access while at work, following up, and escalating issues.
A neighbor noise issue lasted months despite emails, security calls, and documentation. I ...
sought legal assistance before action was taken. Residents should not need an attorney to enjoy their home.
Water intrusion damaged my bathroom. With less than one day's notice, I had to pack, arrange care for my sick dog, adjust work, and relocate to a hotel Pegasus provided. My security camera later showed no work occurred because the vendor was delayed, reflecting poor coordination and communication.
I reported window air gaps allowing outside air and dust inside. Maintenance said a historic-window vendor was needed, so I waited over a month. After following up, I was told the windows worked as designed and I could buy inserts myself. Ask questions if energy efficiency, dust, outside noise, or comfort matter to you.
Since July 16, my air conditioner has failed to reach the thermostat setting and runs continuously. Emergency maintenance calls went unanswered. Pegasus sent an HVAC-certified employee and its contractor. Based on what I observed, neither performed a full diagnostic, but they recommended replacing the thermostat. It was replaced, yet the problem continued.
Another HVAC vendor was scheduled, but the General Manager intends to charge my account although I did not hire or select the contractor. It is unreasonable to charge a resident for testing the property's staff and contractor failed to perform. I provided photos, videos, and observations.
I contacted Equity Residential's corporate office multiple times because onsite issues went unaddressed. My concerns were routed back to the same management team, creating more emails, follow-up, and escalation.
Common areas have declined, including dirty, heavily marked hallway walls and baseboards left in poor condition despite requests. Residents were also required to sign waivers for a building-wide cockroach treatment.
Prospective residents should read carefully, prioritize long-term resident reviews over tour reviews, and ask detailed questions.
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