Excellent Management
January 15, 2024 - Review from Apartments.com
I lived in Penn Circle for 2.5 years: 1 year in a one-bedroom and 1.5 years in a 2 Bed/2 Bath.
The apartments themselves are beautiful and very well laid out. The granite countertops and the 9ft ceilings feel like luxury, and with the soundproofing, we often forgot we were in an apartment. The location was incredibly safe and was close to a slew of grocery stores, restaurants, shopping, and doctors offices. 99% of what we needed was within a 5-10 minute drive (or walk).
The management is ...
incredibly attentive and well-run. On the rare occasion that I had a maintenance issue, someone would be there to fix it within a few hours (unless I asked that they come later due to my WFH hours). Moving in and out was a breeze. They allow you to park right at the entrance and will even provide a dolly to make it easier. From my first day, it amazed me how the front desk knew everyone's name, apartment number, and the status of any outstanding requests - and they were always excited to see everyone.
However, the piece that stood out to me most was generosity and flexibility of the front desk. Shortly before I got married, I requested to upgrade to a larger unit when my then-current lease expired. They walked me through multiple floor plans and availability dates of larger units. Unfortunately, the one I wanted was available a few weeks before my lease expired. Although I was capable and willing to have some overlap, their policy does not allow leasees to carry multiple leases at the same time, even for a week. However, the front desk created the work-around to put only my husband on the lease, then add me later (without a fee or additional paperwork, including contacting USPS). If that were not enough, they also gave us the "referral" promotion they were running at the time because my husband was technically new to the complex.
I can think of a dozen more examples of how the management went above and beyond to make Penn Circle a wonderful place to live. We will definitely miss being at such a nice complex surrounded by kind people.
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Property Manager Responded
March 26, 2024
It sounds like you had an incredible experience living at Penn Circle! From the luxurious apartments to the convenient location and attentive management, it seems like everything was top-notch. Thank you for sharing your positive feedback!
Property Manager Responded