READ THE REVIEWS. NOT A 5!
August 18, 2021 - Review from Apartments.com
I've been here for over 3 years. I actually kept my apartment while deployed. The apartments have nice size closets. That was a major plus. There is assigned parking and if available, you can rent an additional one. Unfortunately, my second year I didn't really get that. It sucks trying to find street parking at night. So, here's my main issue. Pinnacle does not see a lock out as an emergency. The maintenence after hours did not answer nor did security. I called the emergency numbers from the ...
website, the security office was disconnected. I was locked out for about 3 hours. From almost 9 PM to 12AM. I called 10 different lock smiths. It cost around 135. I didn't get the lock replaced since I only got locked out of one lock. The dead bolt was fine. When I talked to the complex, I was told I called the wrong number. I sent screen shots of over 50 calls. (The numbers they said I should've called are on there. Plus, when you call Pinnacle, it's a touch tone option for after hours courtesy patrol). Then I was told it wasn't an emergency. Is it in the lease what constitutes an emergency? I got an "I'll get back to you," I told them my lock was still damaged and I needed it replaced. I was told of course, we'll get our maintenence men to look at it. This was August 3. It's August 7th and they still haven't gotten back to me, will not refund me, And still have not replaced my door knob.
With pet owners leaving poop around the property and not picking it up, trash falling out of the trash can, noise issues that they don't get involved with and THIS ( A single female locked out at night for hours) (a broken lock for multiple days) not an emergency or even a concern, I will NOT recommend or renew my lease for a 4th year. I wish I would've moved before I deployed.
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Pets must be spayed/neutered.