Inadequate Maintenance/Management
October 20, 2024 - Review from Apartments.com
This place has some positives - good location if you like living downtown, nice neighbors, and friendly employees. Unfortunately it also has numerous issues.
Elevator outages are frequent and sometimes lengthy. Out of two passenger elevators and one freight elevator, only ONE passenger has been working the past 4+ weeks. With a building of this size, it means lengthy elevator waits and limited ability to move anything bulky (good luck if you’re moving in or out).
The fire alarm malfunctions. It ...
happens during the workday, it happens at 1am. It’s not constant but it does happen.
The building has a garage but the doors sometimes break. Sometimes they’re stuck open or stuck shut, sometimes the entrance one works but the exit one doesn’t. This can last for days, it can last for weeks. Building management will tell you the different reasons, they are just powerless to prevent the failures and slow to recover from them.
The building requires key fobs but the actual building security is poor. The entry and exit doors break, preventing people with their key fobs from accessing. Conversely, people can and do gain access the building without key fobs. Even worse, because elevators don’t require the fobs, once someone has access they can go almost anywhere.
The building isn’t managed well. You can’t look at the frequency of issues and arrive at any other conclusion. To be clear, the on-site office people are nice. But they aren’t the ones who call the shots, their corporate managers are. So far, the corporate management has been unable or unwilling to make the necessary changes. The message is that they don’t care about their residents.
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