Avoid!
January 5, 2023 - Review from Apartments.com
I contacted Portage Trail about a temporary rental as I was coming to the area for 3 months to help take care of my elderly mother, who lived nearby. The mgr was extremely pleasant and assured me that they had corporate rentals and that they did them all the time. She told me to think about it like a hotel. She was very helpful through initial logistics and my late night arrival. There were towels and bedding, but no toilet paper in the apt. Then it took 3 weeks to get a mail key. Then it took ...
even longer to set up the door buzzer (which never ended up actually working anyway). The there was a smoker on my floor (in a non-smoking building), which required me to buy an air purifier. The policy for the cleaning of the apt was not clear (like a hotel? Not really). She eventually supplied cleaning supplies so I could keep it tidy, which I did. I got permission to move the furniture around...only to find about 20 empty water bottles and major carpet stains hidden under the furniture. Any time I would make any request, I had to ask 2,3, or 4 times...and each time it was like the first time: she had no memory of my previous requests. But the worst was that I didnt get a copy of the lease until I contacted her about exit logistics (key hand off, etc). I THEN learned that she expected me to notify her that I was leaving in writing before 30 days of my exit....which I would have known, had I been given a lease but I had assumed it was clear I was there for 3 months. She apologized and told me to backdate the lease to when I arrived and she would prorate/refund. Stupid me I did. Because she was SO NICE! When I contacted her the next month, she said it was coming. When it didnt she said I was wrong and was supposed to have given her written notice 30 days before. I told her it was a given from the beginning that this was a 3 month rental. She then said she would do "whatever she needed to do to make it right" since she hadn't informed me of the rules. She said she would be sending me a partial refund. I never received anything and then she ghosted me.
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