Horrible Company
January 13, 2025 - Review from Apartments.com
I wish I could give ZERO stars. We moved into Promontory Point Apartment Homes managed by Irvine Company only to discover significant water damage just two weeks after moving in. It was immediately clear that this issue was present before we even moved in, but somehow Irvine Company didn’t bother conducting a proper inspection beforehand. For the price we’re paying, this level of negligence is beyond unacceptable.
What’s even worse is their so-called "solution"—putting us in a rundown motel for ...
a month while still charging us full rent for an unlivable apartment. No compensation, no accountability, just outrageous costs for something that’s entirely their fault. It’s obvious these outdated apartments haven’t been properly maintained—one glance at the ceiling and you could see something was wrong. How did they miss it?
We expected much better from a company with such high prices, but instead, we’re stuck with an uninhabitable unit, no real solution, and zero concern for their tenants. This has been the worst rental experience of our lives. If you’re considering renting here, do yourself a favor—look elsewhere.
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Property Manager Responded
March 5, 2025
We are sorry to hear your experience has not lived up to the standards we pride ourselves on, Dominique. We take all reported maintenance issues very seriously, working closely with professionals to ensure each reported issue is addressed in a timely manner and with the appropriate level of attention. This was an unfortunate situation that was handled as best as possible under the circumstances– but we understand your frustration. We apologize for any inconvenience you have experienced during your residency, we are committed to using your feedback to improve. Best, The Promontory Point Team
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