Disappointment with Management
March 20, 2024 - Review from Apartments.com
I am writing to express my dismay and disappointment regarding the imposition of a two-month lease breakage fee on my account following my notice to vacate Railway Plaza Apartments. It has come to my attention that this fee has been levied despite the fact that the primary reason for my decision to move out is the unresolved zero water pressure issue, which has persisted despite repeated requests for maintenance.Despite multiple requests for maintenance assistance, the problem remains unresolved, ...
causing significant inconvenience and discomfort to me and other residents.
I have raised this issue with the maintenance team numerous times, hoping for a prompt and effective resolution. However, despite assurances and supposed efforts, the problem persists unabated. It is distressing to note that despite your responsibility for the upkeep and maintenance of the property, such a fundamental issue as water supply remains unresolved for an extended period.
Moreover, when I inquired about a permanent solution to this recurring problem, I was appalled to receive the response that I should arrange for a plumber at my own expense to rectify the issue. This suggestion is entirely unacceptable and unfair. As a tenant, I should not be burdened with the responsibility and cost of fixing structural issues that fall under the purview of the property management.
The circumstances surrounding my decision to vacate Railway Plaza Apartments in 2017, specifically the persistent zero water pressure issue that occurred between March and August of that year. It has recently come to my attention that a two-month lease breakage fee was imposed on my account following my departure.
During my tenancy at Railway Plaza Apartments in 2017, I encountered significant challenges due to the ongoing zero water pressure issue in my apartment. Despite multiple requests for maintenance assistance, the problem remained unresolved for an extended period, making it increasingly difficult for me to continue residing in the apartment.
In light of the untenable living conditions caused by the water pressure issue, I made the difficult decision to terminate my lease early. It was my understanding at the time that this decision was justified given the failure of the management to provide a habitable living environment as stipulated in the lease agreement.The decision to move out was not taken lightly and was made in response to a fundamental breach of the lease agreement on the part of the management.
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Property Manager Responded
March 22, 2024
I'm deeply sorry to learn about your experience, especially regarding the unresolved water pressure issue. The comfort and satisfaction of our residents is a top priority for us, so it's dismaying to read that we didn't meet those expectations in this case. I'd really appreciate the opportunity to discuss this matter further with you and see if there are any possible solutions or measures we can take from here. Please do reach out at your earliest convenience. Thank you, Andrea Smith- Community Manager - 630-848-0300
Property Manager Responded
March 25, 2024
I'm so sorry to learn about your experience, especially regarding the unresolved water pressure issue. The comfort and satisfaction of our residents is a top priority for us, however, the community was under different ownership in 2017 when you lived here. As we did not manage the site during the time you're referring to and you are no longer a resident, we cannot properly address the issues you had under the former ownership. We do apologize for the inconvenience you experienced and wish you luck going forward.
Thank you,
Andrea Smith- Community Manager - 630-848-0300
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