Roaches Infestation
October 18, 2024 - Review from Apartments.com
I’ve lived in this apartment for two years, and my experience started off positive but has deteriorated over time. In the first year, everything ran smoothly. Maintenance issues were resolved quickly, and I appreciated the responsiveness of the management.
However, during the second year, we started dealing with a roach infestation. The management initially gave us traps and later fumigated twice, but the issue persists. This has been a major frustration, as the problem remains unresolved ...
despite multiple attempts to fix it.
On top of that, I’ve been trying to terminate my lease due to the ongoing issues, but the process has been incredibly difficult. Each time I ask about the procedure, I’m given conflicting information. First, I was told to come into the office to sign documents, but when I arrived, they said it was online. I checked online, but there were no options for lease termination—only maintenance requests and apartment inquiries. When I visited the office again, they said they would send me documents to sign, but no email arrived. I followed up with multiple calls, and while they promised an email each time, nothing came through. The last time I called, the staff member was unprofessional and seemed annoyed that I was even asking. They finally told me to write a Notice to Vacate letter and have the office sign it.
It’s frustrating to deal with both a pest problem and an uncooperative management team, making it difficult to move forward. The lack of communication and professionalism has been a real disappointment.
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Property Manager Responded
November 12, 2024
We are disappointed to see you have these concerns. We understand your frustration and care about resolving these concerns for you in the best way we can. Please get in touch with the office to discuss your experience in more detail so we can work to repair your confidence in our community.
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