For all you looking to move into River Front, here are two things to keep in mind before inking your lease:
1. You are likely going to be on the hook for paying to repaint the entire apartment despite normal wear and tear. The language on the lease explicitly states that the tenants are not liable for being charged for “ordinary wear and tear”, yet we were still charged for painting charges.
When asked why we are receiving this charge, the manager simply stated “This work was necessary.”
...Furthermore he added, “Walls are not only painted for appearance. There are many types of substances and odors that permeate into your walls as you reside in the apartment. Particles from your cooking, skin oils from your hands, etc.” Do you expect your tenants to not cook or not touch the walls with their bare hands?
Not sure about you but I would consider that regular wear and tear.
Additionally, we were offered 2 accent walls at the time of move-in. It seems that River Front included the price of repainting these accent walls to our charge. On their contractor’s invoice it does not specifically leave out the 2 walls. All the invoice said was “2x2 bed, full paint.” I tried doing my due diligence by calling the painting contractor to verify River Front’s claim that they did not include the accent walls in the charge but their contractor's phone number on the invoice was disabled.
River Front also provided an invoice for their last year’s paint job on my apartment with a different contractor so I called them as well. They mentioned that River Front simply orders to have their apartments repainted in full — not omitting any walls/accent walls from the paint job that is charged to the tenants.
2. If you are moving in with a pet, and your pet has ONE (1) accident on the carpet in either bedroom, you will get charged for the replacement of carpets in BOTH bedrooms. River Front pulls back the carpet, checks the mat for any "accident" stains and will not hesitate to replace both carpets for consistency. I do not disagree with this charge, although this is a fair warning for all pet owners.
TIP: Ensure that you ask for photos of the carpet under mat/padding condition from RIGHT BEFORE your move in to avoid any false charges.
It was unfortunate to leave River Front with a bad taste in my mouth. I’m sure that I’m not the only one to get wrongfully charged for ordinary wear and tear - which makes me wonder how many people they have nickle and dimed.
Property Manager Responded