Going Downhill
March 24, 2025 - Review from Apartments.com
Resident of this community for 5 years. The last 2 years have been a dramatic decline. It seems the new property owners are now only concerned with profit.
Take a tour of the property. You will notice exterior decay all over.
See those stairwells being held up by supports? Totally safe during an emergency for sure. They will get those fixed, don’t you worry. Going on two years now.
See all those balconies with their exterior torn off and all the exposed wood wrought? Totally safe I am sure. ...
No wait they do acknowledge those are unsafe, make sure to reduce your rent because you can’t use those. Almost a year without repairs now.
Notice the holes in the exterior with red tape covering? Yup, that’s been a year too.
Bullet holes in siding, yup you get the idea.
Maybe this year the pools will actually be cleaned for holiday weekends?
Now ask yourself what the interior must be like that you can’t even see? When they are willing for you to see these deficiencies outside, then what are they hiding?
But a facility like this must have great management team at least to make up for the deteriorating complex, right?
No you silly rabbit. The manager is utterly in personable. Dare you walk in the office for a question. See that glare of annoyance? Yup, it’s not just you. Assistant manager is nice, but clearly just there to fill units. No authority to make actual changes.
As someone who never rights reviews, I hope this warning shortens your visit and you find a nice safe well kept community somewhere else. Best wishes!
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Property Manager Responded
March 25, 2025
Thank you for your feedback and for being a valued member of the River Vista community for the past five years, James. We sincerely regret the decline in your perception of the community and take your concerns about property maintenance and staff interactions very seriously. Please don't hesitate to contact us at residents@maxusprop.com. This will enable us to discuss your specific concerns in detail, share updates on our progress, and align on your expectations. Your satisfaction is important to us, and we are committed to improving our community for all residents and restoring your earlier confidence in your living space.
Max of 2.