If I can do less than one start I WILL!!! this is outrageous because, thank Very unprofessional & they do not stick to contract dates which has caused me to lose $16,000 worth of my personal belongings & house furniture.
I was originally given keys & a contract by Brittney - my contract END Date was supposed to be the 4-July.
I turned in a formal 30 Day Notice to the office on 20-May & was told that I was responsible to have all of my belongings out of the home by 17-July. After long weeks of
...house searching & Going Back/forth, I returned to my home on 14-July to remove the remainder of my belongings/furniture from the garage to find that my entire home had been cleaned from head to toe, with NONE of my stuff in sight.
When I went to the office to see what happened, nobody was there so I emailed them & it took 3 days just to get a response. I never, EVER, received an email stating that they were going to enter my home & remove my belongings.
When they finally reached out to me, I met with them, they admitted their wrong-doing (after a lot of run around) & now we are having to come up with a settlement number.
Although they are doing this settlement, I do not feel as though this situation was handled well & the complex needs to honor their contract dates & timelines much better. It shouldn’t have taken them that long to respond, they should have never touched my belongings in the first place & even with a settlement, that doesn’t take away the fact that some of my belongings were personal & sentimental.
Furthermore, since the original incident was reported, I was told that they would take care of things as smoothly & quickly as possible. It has been 3 weeks & not one person has communicated with me until I decided to reach out on my own. Now they are wanting me to reach out to attorneys to get things resolved & the attorneys aren’t responding but that’s ‘out of their hands’ .... This whole situation has been a complete disaster. This company only cares about money & getting people in their homes as quickly as possible.. they don’t care about the families they are housing & how a stupid, selfish act like this can be such a detrimental stressor to tenants.
I can’t afford to repurchase $16k worth of furniture/personal items right away. I am currently in the process of moving in to an EMPTY new home with my young daughter who now has to wait before she can sleep on a bed again.
This place is selfish, unprofessional & money hungry!! DO NOT LIVE HERE!
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