Read Before You Sign - Our Experience at Rosewalk
March 12, 2026 - Review from Apartments.com
We're sharing our experience to help future renters avoid what we went through.
We submitted our application on January 9th and were excited to move in. Prior to our original move-in date, we were told the unit needed "extensive maintenance" and were asked to delay to February 4th. We agreed, trusting the extra time meant the apartment would actually be ready. It was not.
Upon move-in we found mold on a bathroom window, a bedroom patio door that doesn't close properly (creating a draft and ...
security concern), a broken refrigerator shelf, rusting hardware throughout, a stained toilet seat that was never replaced despite multiple requests, and gate access that never worked properly. Paint was still wet and fumes were overwhelming—we were asked not to move in large furniture because it hadn't dried.
We exercised the 30-Day Satisfaction Guarantee within our first week. During our move-out inspection on February 15th, the Leasing Manager explicitly confirmed we would only pay for the days we occupied the unit. Based on that assurance, we returned our keys and vacated that day.
Weeks later we discovered we were charged for the entire month of February—including days we did not occupy the unit. When we questioned this, management admitted the verbal promise was made but claimed the manager "didn't have authority". Corporate customer service has not replied to my email explaining the full timeline and why these charges are wrong.
Here's the problem: nowhere in the lease or on their website does it clearly state that the 30-Day Satisfaction Guarantee still requires paying a full month's rent after vacating. It wasn't until we exercised this guarantee that management updated their website and added a 200% charge to “early termination” in their additional charges sheet. The guarantee is marketed as a simple promise—if you're not satisfied within 30 days, you can leave. There is no transparent disclosure about additional rent obligations, especially when the unit was delivered in poor condition through no fault of the tenant.
What future renters should know: get every promise in writing. Verbal assurances from staff—even managers—may mean nothing later. Tour your actual unit before move-in. Take dated photos and video of everything. Do not accept keys until all maintenance is completed. And if something feels off during the leasing process, trust your instinct.
We didn't create this situation. We simply wanted to move into a clean, safe home. Instead we were han
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Property Manager Responded
April 28, 2026
Hi there, thank you for taking the time to share such detailed feedback. We’re very sorry to hear about the concerns you experienced with the condition of the unit and the move-in and billing process, and we understand how frustrating this situation must have been.
This is not the experience we aim to provide, and we would like the opportunity to review your situation in detail with you and the team to ensure it is properly addressed. Please reach out to the office directly so we can connect and look into this further. - Sabrina, Community Manager
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