BIGGEST inconvenience living here
March 15, 2024 - Review from Apartments.com
PLEASE READ! This can be you if you move into this apartment!
I've been a resident of this apartment for nearly three years, and unfortunately, my recent experience has left me deeply disappointed and frustrated. It all began in January 2024 when I discovered a leak in the bathroom of my bedroom. What followed was a saga of inconvenience, incompetence, and disregard for tenant well-being that has soured my perception of this place.
Upon reporting the leak, it took the maintenance team about a ...
week to even show up for an inspection. In the meantime, I had to endure the discomfort of having random individuals entering and exiting my room at ungodly hours to address the issue. This invasion of privacy was unsettling, to say the least.
After what felt like an eternity, the leasing office manager finally arranged for a company to fix the leak. However, their arrival was poorly communicated, with only a day's notice given to me and my roommates. To add insult to injury, when the workers arrived, I was informed that due to the use of chemicals, we needed to evacuate our unit. This left us scrambling for accommodation, as the offered alternative--a single bedroom for multiple roommates--was entirely impractical and unacceptable.
Upon returning to our unit after the work was supposedly completed, the situation only worsened. The stench of chemicals permeated the air, and I was greeted with a sight of holes in the walls and ceilings, along with dirt strewn across the floor. It was evident that little care had been taken to ensure the restoration of our living space.
In my attempts to seek recourse, I approached the leasing office hoping for some form of compensation or acknowledgment of the inconvenience caused. However, my grievances were met with dismissive responses, with management (SARAH) brazenly denying any responsibility and attributing the issues to the "building settling in."
This entire ordeal has left me feeling not only angry but also deeply disillusioned with the management's attitude towards tenant welfare. To be subjected to such disregard after years of residency is disheartening, to say the least. As such, I cannot in good conscience recommend this apartment to anyone seeking a stress-free living experience.
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Property Manager Responded
March 21, 2024
Thank you for reaching out to us, Jasmine. Our maintenance team works hard to provide prompt, courteous service, and we are sorry to hear that you have felt dissatisfied with our response to your maintenance request. We would appreciate the opportunity to turn your experience around and ask that you please email us at info@sovaksu.com at your earliest convenience.
Max of 1. No resident may have more than one (1) pet. Resident must register any pet before the pet is brought onto the premises. If Resident brings an unregistered pet onto the premises Resident will be in violation of this Lease and will be charged a fee.