Prospective renters: please look beyond the renovated unit you’re being shown.
August 25, 2026 - Review from Apartments.com
Prospective renters: please look beyond the renovated unit you’re being shown.
Serra Grove is being advertised as a gated community with a pool, jacuzzi and other amenities, but that advertising does not reflect what current residents are actually experiencing.
The security issues here are not occasional. On a WEEKLY basis, often multiple times a week, residents deal with people experiencing homelessness walking through the halls and common areas of the complex. We have seen individuals jump ...
into the CLOSED pool and jacuzzi to wash themselves. There have also been incidents involving theft and trash being left around the property.
It has gotten to the point where you can be walking outside your own apartment, see someone you don’t recognize wandering through the complex, and feel like you need to hurry back into your apartment or get into your car. That is not what residents should be experiencing in a property being advertised as a “gated community.”
The parking lot gate has been broken for MONTHS. The system at the front entrance gate does not properly work either. These aren’t just cosmetic issues—they directly affect whether this is actually a secured, gated property.
Residents have repeatedly brought these concerns to management, yet they continue.
What makes it even more disrespectful is seeing the newly renovated apartments being advertised using the pool, jacuzzi and “gated community” as selling points while the people already paying rent here aren’t receiving what is being advertised.
If you’re considering one of the newly renovated apartments, don’t just look at the inside of the unit. Walk through the entire complex. Look at the gates. Ask whether they work. Ask about the pool and jacuzzi. Visit at different times. Most importantly, TALK TO CURRENT RESIDENTS.
A renovated kitchen, flooring and appliances do not make a renovated community. The existing residents deserve functioning amenities, security and responsive management too.
We pay rent every month. Expecting the services and amenities being advertised to prospective tenants is not asking for too much.
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Max of 2. Maximum two pets per unit. breed restrictions apply.