Nice location, management leaves a lot to be desired
February 20, 2022 - Review from Apartments.com
I will try to make this brief as there is a lot of history in the 1 year I have lived here.
There has been constant renovations happening the entire time. Delays, bad communication, and damaging personal property due to bad communication. Communication from the renovation crew and management has been pretty bad. At this point I have had to keep items off my porch for around 2 months total, out of 9 months living here. Where do I put all those items? In my second bedroom, which effectively makes ...
it useless during that time.
24 hours after being after to use my porch again, I finally place objects back outside to clear out my room. But no, I get a citation from management due to a plastic bin being on my porch. 3 weeks of being unable to use my porch and I uproot my place again to get some order and management starts pushing the rules on us.
Why is this a problem? The renovation crews have made the area a disaster of ladders, trash, and unfinished projects. It's embarrassing at times.
So my review is that the area is nice, but management doesn't make it so nice to live here.
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Property Manager Responded
February 25, 2022
Thank you for providing us with your rating of your living experiences at Shadow Hills. While we understand where some these comments are coming from, we still regret that we have not earned your satisfaction with our community. Over the past year Shadow Hills has gone through renovations to ensure our homes remain in the very best care and our team has made every effort to communicate this process with notices and emails being sent.
We offer our apologies for the on-going inconvenience and we can assure you that we are doing everything in our power to complete the work in a timely manner. Unfortunately, delays with labor due to the on-going pandemic and difficulty processing permitting with the City of Portland have contributed to the completion delay, however we anticipate that the work should wrap up towards the end of Spring. We appreciate your continued patience and understanding in this matter. We would be grateful for the opportunity to discuss your concerns with our ...
communications further so please reach out to our property manager in the Leasing Office for assistance. They can be reached in person, by phone, email or through the resident portal at your earliest convenience.
Max of 2. Only indoor adult cats and indoor adult dogs are allowed; adult is defined as at least one year old. Deposit and monthly pet rent are per pet. Small caged animals are allowed without a deposit and pet rent. Small caged animals that are allowed ar...