I was so disappointed in the end.
September 20, 2023 - Review from Apartments.com
I'm leaving Shellbrook sadly disappointed. In the seven years I lived there, I referred three new residents, always kept the apartment clean, paid my rent early each month, and was a good tenant. Shellbrook was good to me, too. Maintenance requests were responded to quickly, and I've been pleased with the community over the years. I've given the property two 5 star reviews in the past.
It's unfortunate that I have to give a 2 star review upon moving out.
The issue: I left the apartment in ...
great condition when I moved, and expected to receive my $100 security deposit minus my final water bill. Instead, I was charged $40 for a yellow carpet stain and $85 for a pet "pee stain" cleaning fee. From the photos they sent, the "yellow stain" isn't visible and the "pee stain" on the bottom of the carpet is so small that it couldn't have been caused by my 15 lb. cat, who has always, without fail, used the litter box. These stains could have easily been removed by a general carpet cleaning and are signs of regular wear and tear from having lived there for seven years. *Also, the carpet at 7 years old will be replaced anyway.
It baffles me that I should be charged this amount. It disappoints me that after having been such a good tenant that I would be treated so callously upon moving out. I cannot in good conscience recommend Shellbrook or any Drucker and Falk properties. It hurts to get burned. A 2-star review is appropriate.
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Property Manager Responded
September 22, 2023
Hi there, we appreciate you reaching out regarding your move-out evaluation. We try our best to prepare residents for potential fees upon moving out. Additional charges are dependent upon the condition of the items in your home. If you feel as though you were unfairly charged, please contact our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com
to further discuss our evaluation. We assure you that your time at our community was greatly valued and our team wishes you well!
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