Nightmare with management
August 2, 2022 - Review from Apartments.com
Location is great, the buildings and grounds themselves are decent, maintenance crew is absolutely phenomenal (when using the app to put in a request [due to a poor management team]). The management team is beyond horrific; to the point where it’s not worth looking to live here. Any maintenance involving new materials, management will cut corners and cheap out on. Management on every level from the bottom up is terrible.
It’s certainly accurate to say any concern to appease existing tenants, ...
even when it concerns the health and safety of tenants, is nonexistent by management. Communication is by far the worst I’ve experienced in any industry, let alone a service industry that affects people’s daily lives. To label this establishment “luxury apartments” is a stretch. “Luxury” would include good service which this place lacks severely.
The office here is a complete joke as nobody is ever present and the hours always change.
It’s apparent that 100% all of management’s resources and focus is on getting new tenants with absolutely zero interest in pleasing current tenants or maintaining good relationships. Once you’re in, you’re forgotten and they focus on getting the next person in. They will blatantly lie to you to get you out of their hair so they can focus on getting new customers.
For example, they spent a great amount of resources and money to completely redo the landscaping, which was perfectly fine before, during a time when a multitude of tenants needed AC replacement during the height of summer heat. This resulted in people having heat strokes, going to the hospital, and yet they still didn’t do anything.
I read all the reviews about how bad the management is here and knowingly disregarded them, figuring everything else was nice so I don’t need to worry about the management team. But I was so wrong as you do need good management when renting.
There’s also some borderline false advertising that goes on to lead you to think you’re getting certain amenities, to find out later they are not what you expect or that you have to pay extra fees.
Unless you’re ready to embark on a stressful journey of endless deceit, look somewhere else.
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