If I could give zero stars, I would. On September 30th, I visited Silver Creek apartment. I spoke with Maxice and told her I would like one bedroom and one bathroom apartment. She advised me of what was available and asked if I would like to go on a tour. I said yes! Of course, she showed me a beautiful upgraded one-bed, one-bath apartment with stainless steel appliances and granite counter tops. I advised her that I liked that unit and wanted one that looked just like the model. She went over a
...couple different unit numbers and told me which was upgraded. I applied, got approved, and called in to see if I could move in sooner. They switched units and still told me the unit would be upgraded. About an hour later, they called back and switched my unit again to an upgraded unit. Maxice also emailed me three different welcome letters with different prices. I called to verify which one was accurate, and I was told the last welcome letter was correct. On the day of October 23rd, when I arrived, something seemed off. Everyone started talking in Spanish and was talking about my move in amount, and I automatically knew something was wrong. I was quoted the wrong amount and had to pay more before I could get my keys. Then, once I received the keys, I noticed I had no refrigerator. Then, when my movers arrived, I noticed I had no granite counter tops and no stainless steel appliances. I went into the office and advised them they did not give me an upgraded unit, and Maxice said the unit is upgraded. I asked what was upgraded about the Unit, and she said the floors.... At this point, I feel played and very disappointed. They use the word upgraded to loosely. For some reason, they don't know the difference between a basic unit, a partial upgrade, and a fully upgraded unit. You cannot call an apartment with black appliances a vinyl floor upgrade when you have whole granite counter tops and a stainless steel still upgraded apartment. Never rent from here. I have reached out to the district manager and corporate with no response. They won't transfer my unit for 90 days. I do not recommend these apartments. They do not take accountability when they are wrong.
Max of 2.