Poor management, lease issues
October 15, 2021 - Review from Apartments.com
Poor management, lease issues:
My lease was ending at the beginning of October. I wanted to get the new rates for a lease to decide if I would be staying. The office gave me the new rates 3 days late on a Sunday evening (27 days before my lease ended) with a significant price increase. I then had to look for a new place and once I was able to secure that place, I told management I'm moving. If you have tried to find a place in Southern California, you know it is not easy and takes time for a ...
landlord to accept your offer. Skyloft management then wanted to charge me additional rent beyond my lease because I did not notify them 30 days before my lease ended. I argued that I had waited for the new rates which was given to me late. Finally, we negotiated terms and settled. I paid what was asked, left at the beginning of October as what was asked of me, BUT now they've sent me a bill for the remaining days in October. The problems with skyloft DO NOT END even after you've left.
Experience with neighbors (poor management response):
My wife and I had to deal with 3 months of marijuana smoke coming through our vents multiple times a day. We spent 2.5 months trying to get management to help but were told multiple times that our neighbor (who was indeed smoking multiple times everyday indoors) was not smoking. After 2.5 months without any help from management, I had to catch this neighbor smoking on his balcony. Only then did management do something to stop this.
Building review:
The building itself is modern. Unfortunately, sound carries from floor to floor and the majority of tenants play loud music throughout the day/evening. If you want to be somewhere that is quiet, this is not the place to be.
Summary:
The management team is nice when you speak to them, but unfortunately when it comes to important matters such as your lease and living issues, they cannot deliver and will make your life more difficult. Please consider leasing a Skyloft apartment with caution. I thought I would be done with their problems after I left, but they continue to cause more issues.
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Property Manager Responded
October 18, 2021
Hello Ryan,
We appreciate you leaving a review about your experience at Skyloft. All resident concerns are very important to us, therefore our team has gone above and beyond to make your stay at Skyloft pleasant. Each time you contacted the leasing office we were very accommodating and did everything we can to assist you. Regarding the move-out procedures, we discussed this in great detail. I am sorry that your experience was not pleasant, however, we have to treat everyone fairly.
Sincerely, ?
Farhana Davis ?
Business Manager
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