Rushed Move-In with On Going Maintenance Issues
August 6, 2025 - Review from Apartments.com
!! I’m leaving this review to warn future renters: it's 2025, and the same problems mentioned in older reviews are still happening. That alone should be a red flag. Management has clearly had time to fix these issues (decades because this property was built in 1996) but either can't or won't which says a lot about how they operate. Do your research and proceed with caution.
So our move in date was pushed back further which was no problem to us but the day of our move in, we found missing smoke ...
detector, sink baffle, ring around sprinkler, broken and busted cabinets, holes and cracked on crevices of walls and floor trims, different species of roaches everywhere, grimey dirty outlets with some not even sealed to the wall, MOLD and dirt inside the closet next to the restroom that was painted over when we asked to be removed! Our mail keys didn’t work and our front door wasn’t closing all the way. The slip they gave us of how to use their alarm system was useless because there wasn’t even an alarm system put in! And so much more I could write a novel. The district manager came to have a look 5 days after move in, saying that they will get everything replaced and fixed. Yet it’s been over a few weeks now and with all these issues being addressed, maintenance has not fixed all the issues and the maintenance work that does get “fixed” is poorly done- painting over dirt and hair, using caulk over a broken piece of cabinet. Their “premium upgrade” comes with raised plank flooring and new countertops that sit directly on old cabinets that just gets repainted over. The property’s website states “Luxury and lifestyle,” but truly there is nothing luxurious here except the luxury it provides for the roaches. So is this “luxury and lifestyle” for humans or roaches?
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Property Manager Responded
August 14, 2025
Thank you for taking the time to leave a review. We are concerned by the claims in this review, and due to the sensitive nature of this situation, we feel it would be best to discuss this matter directly. A member of our management team will be reaching out to discuss this matter privately. -The Sonterra Apartments at Paradise Valley Team
Max of 2. Only one nonrefundable fee for 1 or 2 pets of $300 due at move-in. Monthly pet fee of $35 per pet. Two pet limit, full-grown maximum weight of 75 lbs. for each pet. Dogs and cats are most welcome.