PROPERTY GOOD - STAFFING POOR
July 3, 2024 - Review from Apartments.com
Hi :)))))!!!!!
Where do I start with my complaint, maybe by stating that the overall property is being kept up with well. Now the staff, Specifically the office manager Tony can use some improvement. Tony is the leasing manager, and his professionalism is very concerning. I come from a managerial role myself and the way he can make an individual feel is unacceptable. He is VERY condescending, and it takes you to snap back at him before he shifts his energy. His demeanor presents you as if you are ...
less than him, although he resides in the same complex.
SECONDLY, through the years of being a resident of South Range Crossing we’ve received numerous emails, about things that aren’t allowed etc. I LOVE the updates; however, I’ve allowed grace with the pool now being open LAST YEAR (the pool opened 3 weeks before closing) due to “MAINTANCE”. BUT, to have this same occurrence in 2024 is totally unacceptable and as a resident I feel totally devalued. The emailed are constant about our children playing over at the rec, and how staff is trying to coordinate blah blah with the rec BS haven’t seen any results of that. It is now July 3, 2024, we are less than two months before the pool closes AGAIN. The last update about the pool was 06/12/2024, and how they are waiting for parts THIS SHOULD HAVE BEEN TAKEN CARE OF PRIOR TO THE START OF SUMMMER!!!
Again, I feel very devalued as a resident and it’s disheartening to take a walk with your child, and they can’t even enjoy summer in the pool where they reside.
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Property Manager Responded
July 11, 2024
We appreciate you taking the time to share your experience at South Range Crossings. We're glad to hear that you appreciate the condition of the property, but we're sorry to learn about your concerns with our staff and amenities. We strive for professionalism in all interactions and take any feedback about our team seriously. Regarding the pool and recreational area, we understand how important these amenities are to our residents, and we're sorry for any inconvenience caused. We invite you to reach out to us directly at southrange@dominiuminc.com so we can better understand and address your concerns. Your insights help us in our continuous effort to improve our resident's experiences.
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