Ethically? Not the best...
March 17, 2023 - Review from Apartments.com
Before my move out (December) they got rid of their old office team and moved from an in complex, doors always open management to a different complex where the door is locked and you have to call to get in (if they answer their phones).
They need to seriously consider re-writing their leasing contract. When you sign your lease it's a $300 deposit, and in your lease it tells you how your deposit will be given back to you if you followed the rules. It's safe to say by reading that you would think ...
you can receive some, if not all, your security deposit back. NOT A CHANCE. Their standard cleaning fee is $350 when you move out. There is zero way for you to get your deposit back, in fact you will owe them money. I've never lived in an apartment where the management didn't know how to build the cleaning fee money into the rent so you weren't charged at the end. In the list of items in the lease states you can charge your security deposit for, cleaning is only charged if you're apartment isn't clean and even then it is to be a "reasonable" charge. Charging more than the security deposit is not reasonable.
If you are to move here just know
1. As of November the management team and the maintenance team as change so take reviews previous to that with a grain of salt
2. Although you will sign a lease talking about getting your security deposit back, you will owe Springcreek money at the end.
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Property Manager Responded
March 21, 2023
Hello. Thank you for your review. We are sorry to hear you had such a frustrating experience, and we appreciate you bringing this to our attention. Please contact us offline so we can review your account with you in greater detail and look into this further, and hopefully clear up any outstanding questions you have, too. Please contact us at (833) 410-2056.
Kind regards, Management
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