I have been at the Sundance Apartments about a year and a half now, and I have had the most positive apartment experience here! In fact, it is the first apartment complex I’ve lived in where I have renewed a lease. (And they didn’t jack up my rent when it was time to renew my lease, like many other rental places do!)
I LOVE the location. It’s close to many things, I can walk across the street to Bradley Fair, which can often be easier than driving over. It’s on Rock Rd, which initially made me a
...little nervous just being on a main road with a lot of traffic but I have yet to have issues from this. Other than an occasional very loud car, and just general traffic, which is not the complex’s fault.
The office staff are ALWAYS pleasant and helpful, even when I am upset or have a complaint (which has been rare!). They are quick to respond, and never once have seem bothered or annoyed by questions. In the time I’ve been here, there hasn’t been much, if any, staff turnaround either. The person I initially signed my lease with is still here and I see her often. It helps me feel more at ease knowing the staff members I see and talk to and that they also remember me. :)
The maintenance staff have always come out to address issues the same day I submit a request, if not the next. Every rental is going to run into maintenance issues at any house or apartment complex, but to know I never have to wait for these issues to be addressed is such a stress relief. I’ve lived in other complexes where I moved in with maintenance issues, and they were still issues when I moved out. :/ I’ve even called the office when I have had a package delivered to my front door while I was out of town, and they offered to get it and hold it in the office for me or have a maintenance person move it inside my apartment for me.
My only less positives to give it 4 instead of 5 stars is no laundry in unit, and the washer and dryers in that onsite laundry mat aren’t the best. Often there are machines out of order, and I usually have to dry my laundry twice in the dryers. Even for small loads. And, at times, the neighbors can be a bit loud. But this isn’t worse than really any other apartment I’ve lived in. Also, the light to turn in and out of the complex is a bit of a hazard at times as well, while I don’t blame Sundance for this, just be mindful of that intersection!
Overall, very happy with my experience so far with Sundance Apartments!
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