Let me first note that my husband and I ALWAYS paid on time if not early and never gave a reason for complaint from an employee at the complex. When we moved in we were told we were getting a newly refinished apartment. We knew we were getting a cheapish place when we were moving in, so we did not expect much as far as remodeling went. We experienced a weird smell in the apartment that NEVER went away and could smell it on our clothes. The place was dark and not very clean. It was very obvious
...they did a very crappy job of painting as you could see a defined line on the walls and ceiling where the paint ended and did not match the original color. We let these things slide as we are not picky people and knew this was only a temporary home. We have concluded that this place does not hire a cleaning service when someone moves out, there is NO WAY! They require that you do everything. I am not talking about vacuuming or cleaning the vinyl floors. I am talking cleaning air vents, shampooing carpets (which they do not state as a requirement), cleaning walls, scrubbing the oven, etc. They even go to the extent that they require you to replace the trays on the stove and the blinds. I would hope for their sake this is all listed in the fine print, because it was never discussed with us.
I was baffled when we were told we were not going to get our deposit back due to not completing these tasks. Charging $180 for carpet cleaning in an approx. 12x12 room is absolutely ridiculous, and had we know it was a requirement we would have had it done ourselves and saved the ridiculous fee. The extra charges came out higher than our deposit which left us owing them $30. They immediately canceled our online account after moving out which took away our chance to pay them online. So we got a money order, which in my opinion is nearly the same if not better than a check, and left it in the drop box. We then got a very blunt email explaining they could not accept it and it had to be a check, not cash. They also stated in the email they left a voicemail for us explaining the issue, however, neither of us had a voicemail. Our response to this email expressed our frustration and asked if we could pay next week. They said yes, but then began to explain why they could not accept a money order and frankly spoke to us in a very demeaning and ignorant tone.
Good riddance.
Max of 2. A non-refundable pet fee of $325 for 1 pet and $425 for 2 pets is due at move in, plus a monthly pet fee of $40 per 1 pet and $50 for 2 pets.