Horrible
February 21, 2019 - Review from Apartments.com
Sweetbriar Apartments are the worst place you could rent from. Within the span of almost 3 years we've had 3 water leaks which caused 2 holes on our ceiling that took months to be fixed, both air conditioners broke, our fridge broke, our rent checks were STOLEN and we were accused of not paying and there was never any information posted to the residents about them being stolen, we had rocks thrown through our window, our bath tub has been clogged for days with all kinds of gunk, our closet doors ...
have broken and came off the hinges at least 5 times and have just been propped up against the wall because we gave up getting them fixed. Within our least week living here we've been inconvenienced more times than we can count by all of this and yet we're STILL forced to pay over $1000 to break our lease. The office is completely incompetent and rude and have argued with us every time we go over there. Also consider yourself lucky if you even get in contact with the office because they leave early or jusy don't come in and aren't ever there on the weekends. So I guess if you like living in filth and dealing with rude office managers then move into Sweetbriar Apartments.
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Property Manager Responded
April 17, 2019
We are sorry to see that your experience at our Community did not live up to your expectations. Our experienced and professional Management and Maintenance Team Members work hard to ensure that our valued Residents are happy in their apartment homes. We have checked our Service Request records and have verified that we responded in a timely manner each time you requested a repair.
We are also sorry to hear that you are unhappy about paying a Lease Termination Fee, however, the terms of breaking the lease are clearly spelled out in the documents you signed when you moved into Sweetbriar Apartments.
Our on-site Office is open Monday - Friday from 9:00 am until 5:00 pm. Our Property Manager can also be reached by e-mail and through the Resident Portal of our website. As many other Leasing Offices in this area, our Office is closed on Saturday and Sunday, however, a Maintenance Technician is on-call 24/7 for emergencies.
We wish you much happiness in your new home.
Tina F., Corporate ...
Marketing Director
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