In my first unit, I wrote an honest review about my frustrations with the property, including a month-long delay in fixing a leaking A/C, an infestation of roaches brought into my unit, and two cars being broken into. I was then contacted and offered $100 to remove that review. I decided to stay, transferred to a two-bedroom unit, and regretted it.
When I moved into the new unit on November 8th, it was infested with German roaches. The unit was not ready—there were patches in the walls that
...weren’t painted, baseboards were black with dirt, and the A/C in the bedroom didn’t work. Despite reporting the A/C to the emergency line, no one came out or contacted me, even though their website lists it as an emergency. I was then told pest control would provide same-day service if requested, but instead, the manager Nicole Rico told me I had to wait 5 days for roach treatment. they demanded I return the keys to my old unit, even though I was uncomfortable moving all my belongings into such an unsanitary environment.
I had to constantly follow up for updates, as they were not initially forthcoming with any information. I was told I would receive a credit for the A/C downtime, only I was credited for half the daily credit for the 12 days. Despite being told "I'll review how many days I can credit to your ledger", I was misled into thinking I would receive a full day's compensation for each day without A/C. When I reached out for clarification, my emails were ignored. It’s been 10 days since I last contacted Nicole, still no response.
It’s been 20 days since I requested the holes in the kitchen be sealed to prevent roaches from coming in, and over 13 days since I reported broken outlets in the kitchen. The lack of ceiling lights in the kitchen means it's dark after 6 making it nearly impossible to use the space. The mailroom is a joke—packages are left unsecured on a table, and I even had a package stolen. There are no locked mail boxes, just slots with your apt #on it so that anyone can take your mail.
On top of all this, my electric bill was $125 for just one adult in a two-bedroom apartment! Maintenance staff leave lights on when they come into the unit, which is clearly contributing to this excessive bill.
However, once they have your money, the treatment is poor, the promises are broken, and you’re left to deal with it all alone.
be warned They’ll be friendly and accommodating to get you in, but after that, you’ll be treated like you don’t matter.
Property Manager Responded