We've been in this apartment complex for the better half of six months. Initially, the apartments were in less-than-expected shape, but management, especially Eliza, have been extremely helpful. The two-star rating is for one thing: Noise complaints do nothing. There are neighbors that management, Ovation (the company owning the apartments), and the "Security" team have done nothing about. The times neighbors play music loud enough to shake the apartments around them will range from 5:30 AM, the
...middle of the day, all the way to 11PM-2AM. Each call to security rarely shows results, as the security company contracted is nearly 20 minutes away from the apartment complex. The community is not gated, and you can see people from the apartment complex directly south hopping the fence in order to access a shorter route to the shopping complex to the north. Children will run around screaming at all hours of the day and night, cops/helicopters are consistently in and around the neighborhood, and this complex is also a smoking-allowed complex, so keep that in mind if you're sensitive to smells, particularly cigarettes and marijuana.
With all this said, I would like to say again that Eliza and the team are extremely kind and for the most part helpful. They have communicated with me about the issues that have arose in terms of maintenance, mail, rule and lease clarification, and have done so with a smile on their face. If anything at all would be done about the noise levels at the apartment complex, this review would be 4 stars. If you're lucky to land an apartment that doesn't have noisy neighbors, this would be a decent place to live. Unfortunately, the inaction from Ovation and the security team results in the low rating.
Max of 2.