Facility is Nice-Office Staff is Terrible
February 20, 2025 - Review from Apartments.com
I lived there for 1.5 years and have very mixed emotions. The building is among the nicest, and most expensive near USC, but the staff is unprofessional and unreachable. The facilities, communal areas, and apartments are extremely nice, but the leasing staff completely ruins the experience of living there. The cleaning staff, security (especially Carlos and Ahmed), and maintenance team are all professional and friendly, but it is the office staff that truly ruined my experience there. Rents go ...
for upwards of $3000 per room, and for a price like that, you would expect amazing service and professionalism, but that is not what you get. The leasing Staff, especially the Property Manager Monica, do not answer emails and are not available by phone. The only way I was able to reach anyone in the office was by going directly to the office, which was also usually empty during normal business hours.
I assumed my headache with this building would end once I moved out, but getting the security deposit back from the building has unsurprisingly been a hassle of its own. Once again, my emails and phone calls went unanswered, and when I finally showed up there and explained my frustration, I was told I would be contacted by their finance department, which I wasn’t for nearly an additional 2 weeks. Living there is nice in terms of the units and amenities, but be prepared to deal with inadequate, unprofessional staff who will be unwilling to help with tenant issues.
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Property Manager Responded
February 21, 2025
Hi - we regret to hear you were displeased with your recent experience at The 505. Please feel free to get in touch if you'd like to discuss it with us directly so we can make it right. We'd like very much to work with you to resolve this, so if you're willing to discuss, please reach out to u s at the505mgr@greystar.com and we'll figure it out together.
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