Rude staff, mold and water leaks in rooms
August 28, 2025 - Review from Apartments.com
I want to write a very thorough review of this place. I would give it zero stars if possible. Originally booked 30 days. Office is closed on weekends. After the first week I discovered huge mold spores and a leak in the ceiling. Eventually the leak opened and several holes were dripping brown water. This was not a spur of the moment problem as most spores spread around the entire ceiling of the bathroom. I immediately left the residence because that is clearly a health hazard, and after a few ...
days as I had other stuff going on I went back and asked for a partial refund. Not a full refund. Only a refund for the nights that I had not stayed at this point. The lady working the office was extremely rude and made multiple derogatory comments toward Me and she attempted to get me into another room and showed me three other units and right away one of the other units obviously / clearly had mold as well. They had just painted over it. So now I have no interest in staying at this disgusting rundown hotel that had been sold by another company. I again reiterated my request for a refund while also pointing out there is zero security in the parking lot and at night it could be dangerous for a single woman, to which the woman working replied “Do you think you are the only single woman in this complex?” which I found repulsive to say as an employee….if she is the owner or manager, in my mind, she should be immediately fired, and anyone who stays at this hotel should understand the people that are running it. Just to give a quick comparison, the Fairfield Inn is in front of this residence and has a police security vehicle per se in the parking lot. So at least things are being recorded. And while this residence does have cameras inside the hallway there is definitely no security in the parking lot, and I would hesitate to ever stay here due to security issues as there is a road behind it that is not well lit. There is also a Motel 6 next door and the Fairfield does not even have a sign currently. As for the actual residence, the walls are paper thin, and when you walk in as it is an extended stay place, you can hear and smell everyone, including what they are cooking, or if they are yelling or if there are babies crying. The beds are not comfortable at all. This used to be a TownePlace suites but once you see the rooms you’ll understand why it was either sold or dumped by Marriott/parent company.
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