Not a great place to live
November 18, 2023 - Review from Apartments.com
I moved in here very excited about this community, it was small and seemed quiet and I thought I would love it, but it’s came with some problems. First off when I moved in my apartment was disgusting. It was clearly not fully cleaned before my move in. There was sticky stuff all over the floor in the living room/dining room, and broken glass on my bedroom carpet. I scrubbed my living room floor with a swiffer 4 times when I moved in and the swiffer pads were still coming out black. My A/C has ...
went out 3 times since I’ve been here, and each time it’s gotten fixed but clearly something isn’t being done right if it keeps breaking this much. The last time they came to fix it, after it was “fixed” it started making an extremely loud terrible humming noise when it was running to the point that it kept me up some nights because it’s right outside my bedroom window. I have to reset the fuse box in my apartment often because the outlets in my kitchen will randomly go out. My bathroom ceiling is warped and there’s a hole in it that seems it used to leak, I put in an emergency request and it never got fixed. The dog park is so small no size dog really has room to run around in it, and it’s very unkept. The “valet trash” that I pay for is a joke, half the time my trash doesn’t get picked up, and the entire complex only has one compactor, that seems to get so full and overrun with trash that it attracts rats. Yes actual rats. The pool was closed most of the summer, never got to swim in it once, and I haven’t gotten to use to fitness center either because according to my neighbor it’s closed most of the time too. When I moved in here and signed paperwork I was told that my unit is subject to flooding but no flooding has happened in it, but less than a month after I moved in my neighbor told me that the woman before me moved because her unit had flooded, and the warped cabinets in the bathroom would suggest that that’s probably true. And to put the cherry on top the maintenance staff is extremely hard to reach, my kitchen light went out MONTHS ago and I’ve put in 3 maintenance requests for it, and it has still yet to be fixed, and when I put in a complaint I was just told “we tried to come by, and no one answered.” So I just gave up. I’m not usually the type to write an essay about disliking the place I lived because I understand some things are out of the staffs control, but I’ve had a terrible experience living here and I can not wait to move.
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Property Manager Responded
November 29, 2023
I'm really sorry to hear about your experience. It's clear that we've missed the mark on a number of levels, and for this, I apologize. We aim to provide our residents with clean, comfortable living spaces and timely maintenance services which you have not received. Please reach out directly so we can discuss these issues further in hopes of finding solutions together - it would be great if you could spare some time for us! Thank you, Hannah - Community Manager - (817) 267-7434
Max of 2. Large Dogs Welcome.