Had a multitude of issues from the very beginning. There were multiple times we tried to go into the office for an appointment and no one was in there. We also called many times and no one answered. The employee who talked with us through the first steps of the process gave us a lot of wrong information or didn't not know the answers to our questions at all. The holding deposit does not go toward the general deposit, for example (then we had to budget for the apartment differently). We were not
...allowed to see the unit we applied for, put a large deposit down on, and were supposed to be moving into. This employee set up our move-in date as Memorial Day which they didn't know they weren't open that day. We asked this person multiple times if that was correct. I had to call 3 days before move-in day to ask for the proper-move in paperwork, to which no one answered. When they called me back, they not only told me that we were not allowed to move in on Monday because it was a holiday, but the unit we were supposed to be moving into would not be available for another 2 months. They luckily had another unit on the other side of the same building that was available at the time (or we would have been without a home). We agreed to move into that unit instead and again they did not even let us look at it beforehand. We also did not get our holding deposit back for the original unit considering that was the one in the contract we had already signed. We had to cancel our movers to move in on that Tuesday instead of Monday and get poor friends and family to help. They made us go through an entire thing of paperwork online there before they gave us the keys because they did not send us the paperwork beforehand. The internet inside the office building wasn't working for us to login and do the paperwork. No one there knew how to fix the internet. I had to use data off of my personal cell phone to get it done. The first time a package of mine went into the concierge system that I did not partake in, they had to open all of the lockers just to find it. This happened multiple times. This is also when I had to tell them they never gave me a fob for the mailroom/pool.
We were here less than a month when the upstairs neighbor was blasting his music off his balcony. They knew this man was a problem and let us move in underneath him anyway. He eventually started to threaten us when we told him to be quiet, got arrested, and finally got evicted. They did not work on that apartment
Property Manager Responded