I was lied to and moved into a unit with broken appliances!!!
August 9, 2023 - Review from Apartments.com
to whom this may concern,
I just moved into this complex on the 31st of July, 2023.
To start, when I came to the complex looking for an apartment, I clearly voiced the fact that the number 1 thing I was looking for was vinyl flooring. I was told that the unit I chose HAD vinyl flooring. After I paid my deposit and first month's rent on my move-in date/final walk through, we came to my unit only to be shown a fully carpeted unit. At that moment I was told that there was no other units available by ...
(EDDIE). Either I was lied to, just to get me to move in to the unit or the lack of communication between the office and what units they have was totally non existent. And there means of justifying the (screw up) was to give me $200 off of my first months rent as if that fixes the problem.
Not only that, but after I moved into my unit. I planned on taking a shower but as soon as I tried to turn the shower on, the whole faucet popped off as if it wasn't even attached. When I called to 'office' to make a request to fix it, I was first told that it should be 3 days. It has been a full week now since that request and I still haven't had anyone come to my unit to even look at the bathtub/shower.
ALSO during my unpacking, I tried to hang a towel on the towel rack in the bathroom and the rack fell off the wall.
ALSO the oven in my unit does not work. When I try to preheat, the light turns on as if it's working but no heat whatsoever.
ALSO!!!! I tried to wash clothes in the washing machine in my unit. The machine started the wash but as soon as it hit the rinse cycle it stuck to where it was dumping water on the clothes for 45minutes before I even realized something was wrong.
It seems to me that there was either NO check of appliances/shower before I moved in OR they were aware of the problems and still moved me into the unit anyways.
Because of these problems, I will be posting AT LEAST one time daily until I have some kind resolve within my unit. Being this is the only leverage I have to make them (management) listen. And if I do not have any resolve within this next week (which would be the 2nd week with no maintenance). I will be making my presence felt around the office and tell any new inquiring tenants about how distrustful and incompetent management is here.
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Property Manager Responded