Very disappointed!!
September 4, 2026 - Review from Apartments.com
Very disappointing experience with The Branbury. My son notified management that he and his roommate were trying to sell their contracts and were given the necessary paperwork. He also has digital paper trail showing The Branbury knew of their intent to sell.
My son found two interested buyers ready to take over their contracts. When he asked about submitting the “intent to sell” paperwork, The Branbury told him he didn't need to submit it yet. However, when the buyers went to move forward, The ...
Branbury provided different contracts reflecting a lower promotional rate. The buyers said management encouraged them to sign the lower-priced contracts when they questioned the price difference. They said they hadn't known about the promotion until The Branbury told them.
When confronted, management denied wrongdoing and refused to release them. Having already committed to signing elsewhere, my son spent more than six hours during a family reunion trying to resolve the issue with the employee answering the phones. He was repeatedly denied access to the leasing manager, told she was unavailable, and denied her name or contact information. Ultimately, The Branbury told them they would have to find new buyers themselves and even suggested offering a better deal to compete with its promotion.
The next morning, our attorney contacted The Branbury. Shortly afterward, my son and his roommate each received emails saying they were released because The Branbury had found other buyers. Interesting coincidence.
This was particularly curious because The Branbury had said they would have to find new buyers themselves and couldn't help until the complex was full—which it wasn't.
The Branbury also kept my son's $250 seller's fee despite losing his prospective buyers. They refused his refund request multiple times, citing their “standard policy,” and also refused reimbursement for the considerable time and trouble caused.
Regardless of legalities or policies, we felt it would have been honorable to refund the $250 in good faith. Instead, the experience felt extremely unfair.
We would never recommend The Branbury. We felt The Branbury manipulated the situation to its advantage, making us question whether they were unwilling to correct a mistake (best case) or unwilling to deal honestly with us (worst case).
If The Branbury responds, look beyond rebuttals, assurances, and policy references. Consider the specific actions and timeline described here and make your own decision.
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Property Manager Responded
September 9, 2026
Thank you for sharing your concerns. We’re sorry to hear that you were disappointed with your experience, as providing clear communication and good customer service is always a priority for our team.
We do want to clarify a few points for accuracy. The lower promotional rate was publicly advertised on our website and was not presented to the buyers in a misleading or “sketchy” way. Our team assisted with the sale of both contracts and also worked directly with the buyers throughout the process. We have documentation confirming which buyers ultimately took over each contract, so this was not a coincidence.
There was also some confusion regarding the intent to sell. While your son had discussed selling his contract, the required intent-to-sell paperwork was not submitted to our office until after his buyers had already applied. As a result, their intent to purchase his specific contract had not been formally documented with our team at that point.
We also want to clarify that your son ...
was not denied access to management. Both our Leasing Manager and Property Manager spoke with him, and our team responded to his questions and inquiries throughout the process.
Finally, the $250 seller fee is a standard policy applied to anyone who sells their lease, as the original resident is not completing the contractual term and a new resident must be processed to take over the agreement. Since your son did sell his contract, the fee applied accordingly.
We genuinely value our residents and strive to communicate throughout the entire process. If you have any remaining questions or would like to discuss this directly, please feel free to reach out to us at: manager@thebranbury.com
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