You owe it to yourself to research where you lay your head
January 4, 2026 - Review from Apartments.com
I recently moved out of Hilltop “Luxury” Homes (formerly The Brooke) after nearly seven years and feel obligated to warn others. I lived there from 2019 and served for several years as the on-site courtesy (police) officer, which gave me visibility most tenants never have.
From move-in, the unit showed clear neglect: worn flooring, damaged cabinets, missing paint, pest infestations—including a roach nest—and structural issues management dismissed as “good enough.” That mindset defined the ...
experience.
Serious incidents were common, including fights, drug activity, and shootings. Despite this, management was routinely unreachable. I documented incidents and attempted notification, but they often learned about major events only through Temple PD. Eventually, ownership eliminated the courtesy officer position entirely to save money, despite ongoing safety concerns.
Maintenance was consistently unreliable. Work orders sat for months or were marked “completed” without repairs. Wildlife infestations were common; raccoons accessed units through walls and attics. After maintenance removed part of an exterior wall near my balcony and left it open, raccoons moved in. Management’s solution would have trapped them inside my unit. Similar issues affected other residents.
Basic operations were poorly managed. One dumpster was removed for nearly a year, causing constant overflow. HVAC systems failed regularly. Appliances were replaced only after repeated failed repairs. Parking rules were unenforced—reserved spaces were routinely taken, and towing was discouraged by management.
Communication from management was often arrogant and dismissive. A brief improvement after a management change didn’t last. The complex also eliminated non-electronic rent payment options, ignoring elderly and disabled residents.
Hilltop prioritizes cosmetic updates over structural repairs—fresh paint instead of fixing failing buildings. Maintenance practices caused vehicle damage, and noise complaints were rarely addressed. Upon move-out, I was still charged cleaning fees despite documentation.
In short, this property is poorly managed, structurally neglected, and dismissive of tenants. I cannot recommend it. If you move here, I hope it’s temporary. This review is harsh—but truthful.
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Property Manager Responded
January 12, 2026
Thank you for sharing your detailed experience with us. We are sorry to hear about the concerns you faced with general upkeep, pest control, and communication from our team. Please know we aim to provide the best possible living experience for our residents, and the matters you have listed certainly do not match that value. We would appreciate an opportunity to speak with you directly to gather more information. Can you please contact us at thehilltopmgr@cw-res.com?
Max of 2.