This Apartment Complex is a Nightmare!
September 2, 2021 - Review from Apartments.com
This apartment complex has so many issues and we'd not recommend it to anyone. The apartments and appliances are very outdated. Amenities (swimming pool, gym room, etc.) are a joke. They just have them look pretty for picture because most of the time they're locked. Since we moved in the beginning of 2021 and the pool was opened to use twice. They charge you pest fee and we have tons of roaches and spiders inside and running around outside our apartment. Every morning when I open the door to go ...
to work my face would be tangle with spider webs. They also charge pets fee and they haven't replace dog waste bags or taken out all the dirty poop bags in all their dog waste station. We called to report that for 3 months and nothing change. Dog poops are everywhere on the ground. All the grassy area is like a mind field if you don't watch your step. Instead of improving the apartment they recently added a "trash valet" and jacked the rent up several hundreds more each month. "Trash valet" sounds fancy but it has so many rules we end up taking the trash to the dumpster ourselves. They keep raising the rent and evict so many residents recently. The gate is also a joke. When the gate opens, there's gonna be a line of 3-4 cars tailgate in because it opens really slow and stay open for a very long time. Don't get tricked by "We have a gate and you'll be safe".
The staff and management are very unprofessional and condescending, especially the managers. We called to report water pipse broke in April and no one came. A week later we called again for the third time and the manager Kris, with a very condescending tone asked why we didn't report earlier?! By the time they came to check, the broken pipes got worse and affected multiple units in the building. All the walls in our apartment got mold. The air, walls, and carpet felt mushy and moldy. We contacted the Columns again and they brought in 3 industrial fans & a heater trying to dry the wall up. We had to vacate out of the apartment due to loud noise and heat running 24/7 for 2 weeks. Our electric and water bills got highjacked because of that. We contacted the Columns again and was promised by the old manager, Kris, to reimburse us when we send them the bills. Management changed and the new manager, Gretchen, is nowhere better than the old one. We contacted the office by phone and emails and got no respond. When she responded she promised to have the answer in a week and here we are 3 weeks later with no answer.
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Property Manager Responded
September 8, 2021
Thank you for your review, although we do wish we could have earned a higher rating. From your review, we see that there are quite a few issues preventing you from enjoying your experience with us. We take these matters very seriously and we will certainly continue to communicate with you. Please contact us any time to discuss further. Thank you. — Your Team at The Columns at Club Drive, ColumnsClub@ecigroups.com
Max of 2. Pet fee is non-refundable- $250 for the 1st Pet, and $400 for 2nd ,if applicable. Maximum of 2. Monthly Pet Rent is $20 per month for 1st pet, $40 per month for 2nd , if applicable.