I just went to the property to tour and subsequently turned around and left within seconds. I've never gotten such a bad feeling so immediately about a community. After some effort to get a hold of someone in the leasing office (about a full week before my email and voicemail were responded to, which should have tipped me off), I finally managed to speak with Tracie and schedule a tour today. The community looked beautiful, I liked the area and I was very excited. I showed up at the leasing
...entrance, at the scheduled time, wearing my mask in these covid times (having been given no further instruction on how the tour would work) and waited outside as the door was locked. Inside, a woman (later identified herself as Tracie) walked by, looked at me with a very unfriendly facial expression, kept going without acknowledging I was there, then disappeared. I looked to see if there were any signs or instructions on the door on what I was supposed to do but there was nothing. She returned a few moments later with the most annoyed expression, tone and demeanor, cracked the door open, and said in an overtly irritated tone "Is there something I can help you with?" as if I were ruining her day by showing up. I was very taken aback by how she presented herself to me. I identified myself and told her I had an appointment at this time to tour. She did not crack a smile and just said flatly "ok, we'll get started in a moment." Mistakenly thinking she was holding the door open for me and wanting me to enter, I started to step into the leasing office when Tracie practically closed the door in my face, gave me the nastiest look and told me in the most condescending demeanor possible: "No. you can't come in here." There is NO mistake or confusion about how she chose to address me: it was not to inform or re-direct me. It was intentional nastiness. I told her I was no longer interested, turned around and left, with Tracie yelling after me "Well I'm sorry but you just can come in." (It was more than evident from her tone that she was not sorry)
I completely respect whatever the safety protocol and rules are for touring the community; but beyond wearing a mask, no touring instructions were explained to me prior to arriving. There is 0 excuse for the way the way Tracie presented herself. If this leasing staff treats you like this before you've even toured (when they're usually trying to woo you), imagine what life will be like after you move in. 10/10 avoid.
Max of 2. | Restrictions: None.