NEVER LIVE AT THE DEAN
May 2, 2024 - Review from Apartments.com
Living at the Dean has been a real disappointment. Initially, the management seemed hospitable, but once you're in, their attitude changes drastically. They resort to personal targeting if you don't renew your lease with them. Moreover, the amenities, which are often dysfunctional, become a sore point. Any attempt to address these issues is met with hostility.
The new staff, Sam, lacks basic hospitality skills and tends to blame residents for complaints rather than addressing them ...
constructively. He said I quote "Don't cause disruption in my front desk" when I tried complaining about their unequal treatment to residents who didn't renew.
It's disheartening that they don't recognize residents' rights over the amenities they pay for. Instead, they imply that complaining about them will lead to consequences, causing mental distress.
In summary, I'm eagerly awaiting the opportunity to move out of here.
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Property Manager Responded
May 10, 2024
We appreciate your review. However, we are surprised by your comments, as the name of the community mentioned in your review does not match the name of our community. We take pride in providing courteous service to everyone who walks through our doors. If we can be of service to you, please email us at info@theacademycampustown.com.
Property Manager Responded
May 10, 2024
Thank you for contacting us regarding your concerns. We are committed to providing excellent service from start to finish, regardless of the choice to renew a lease. We would appreciate the opportunity to speak with you directly so we can understand why you feel this way. Please reach out to us at info@thedeancampustown.com at your convenience.
Tandem spaces available for $90 per month, Single spaces available for $125 per month.