"Poor quality, high price" is spot on
October 11, 2023 - Review from Apartments.com
The Emerson seems to be one of those properties where you will either have a wonderful experience or a terrible experience. Unfortunately, I am in the latter category. I had high hopes for this place and was excited at the prospect of moving here. The updated units were beautiful. The staff were friendly and personable. The complex was conveniently located. The rent, at first, was nice for Ann Arbor's standards and was student-friendly until they raised it because I did not apply the following ...
morning. I had to drive out of state the day of the showing, which they knew about.
The moment I signed a lease, everything went left. The fact that I had to move twice because the first apartment was not move-in ready, was poorly renovated, and was not the model I was told I was going to get angers me. I'm currently paying the original offer price for a lower quality unit. My mistake. Every day I am here, I feel like I am being exploited. It is difficult to feel at home. The quality of my apartment makes me feel disgusted at times. When I said the carpet smelled like pee, I was told no pets lived in the unit before me - as old as this place is. Never mind that there was a little vomit stain on the carpet (which was there during my quick showing when I was moving out of the first apartment...I should've looked at it closer) in the second bedroom and pet dander in the vents.
My rent offer was for an updated unit, which I am not in. I was told the unit I'm currently in was updated, and it's clearly not. The apartment is falling apart every few weeks and chock full of poorly done quick fixes (that sometimes do more damage than before). Maintenance has been mostly non-responsive. The excuse I hear from the PM is that I have a "do not enter" request on my work orders. From this request, they (1) don't contact me for weeks to try to work out a time or (2) they'll violate my "do not enter" request and send people over when I'm not home.
I seriously hate it here, and I was hoping to find somewhere to stay for the next few years and to call home, so I'm disappointed that this doesn't seem to be the place.
If they show you multiple units during your visit and you get to see your prospective apartment, go for it. You might luck out in scoring a beautiful home at a nice price. If you're only shown the model or told that your unit "is still being worked on," then reconsider. Chances are, you're moving into a unit that isn't worth the price or year-long headache.
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Property Manager Responded
October 17, 2023
We regret to hear you feel this way and believe there are always opportunities to elevate an experience. Please contact the office so we may confirm/work toward elevating yours or assess areas for improvement. The experience described does not align with one we are directly aware of and we would love for the opportunity to learn more.
Max of 2. | Restrictions: None.