Rude Staff
March 31, 2017 - Review from Apartments.com
Just moved out of The Enclave I did not have the best experience living here. First, management were never helpful; they were always rude whenever I addressed them with issues. Every time I reached out to either one for assistance, I was always met with resistance. Whenever I sent them emails they wouldn't reply or call me back. The worst people in management were the building manager Sylva and the Carlo Inc manager Valeen. Sylva is never friendly and when you approach her with a question, she is ...
never in her office, or if she is, it felt like she just wants you to hurry up and leave. The building amenities were always breaking.The gates to the parking garage were often left open by the other residents, allowing many of the homeless people who live nearby to enter. Because of the gates left open, there are many car break-ins and car theft, which management did nothing about. I went to put some recycling in the trash room (inside the parking garage) and found a pile of human feces on the floor. Another time I went to the recycling room and found the security camera had been covered. Before you move out, the Carlo Inc, Manager Valeen will schedule a time to stop by your unit to inspect it. When I had my inspection, she said the only thing she was going to charge me for was for my sink (I had a chip in it) and for cleaning. I explained to her that I had put in a maintenance request for the chip in the sink and when the maintenance people came, they just painted over it, not fixing it at all. Valeen then says I still have to pay for a brand new sink because it wasn't like that when I moved in. The time to have fixed the sink was when I was a resident and put in my initial request form, not when I am moving out. Management knew that I needed a new sink and instead of Carlo Inc paying to replace it, they decided that they would just take it out of my security deposit when I moved out to save money. After fighting with Valeen and explaining to her why I didn't want to pay for the sink, she waived the fee but said she was still going to charge me to clean my apartment. Valeen explained that all residents get charged for cleaning when they move out. Carlo Inc just wants to find ways to keep your money. My biggest drawback from recommending this apartment (or any property owned by Carlo Inc) to anyone was because of how rude and inconsiderate the staff is.
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