building is beautiful management is a whole different story
June 4, 2026 - Review from Apartments.com
I would not recommend living here. Communication from management is consistently slow, and concerns raised by residents are often dismissed rather than addressed. Instead of working with tenants to find solutions, it frequently feels like an “us versus them” environment.
What should be your home often feels like a source of unnecessary stress because management does not seem to understand or acknowledge the impact their decisions have on residents. There is very little effort made to mediate ...
issues or consider tenant perspectives.
Before Mason took over management, the building had a much more positive atmosphere. The previous manager was responsive, professional, and genuinely seemed to care about the residents. Since the management change, the overall tone of the building has shifted significantly for the worse. The lack of communication, empathy, and accountability has made for a disappointing living experience.
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Property Manager Responded
June 11, 2026
We’re truly sorry to hear that your experience has not met your expectations and that you’ve felt a lack of communication and support from our team. This is not the service we strive to create for our community members.
Our team has acknowledged your feedback regarding feeling unheard, and we are actively working to improve both our processes and resident engagement moving forward. While changes can bring adjustments, our goal remains the same—to provide a positive, respectful, and responsive living experience for our residents. We are committed to rebuilding that trust and ensuring concerns are acknowledged and addressed with the attention they deserve.
We would greatly appreciate the opportunity to speak with you directly and invite you to contact our office at your convenience. Our team would like to better understand your experience and work toward a resolution. Please also feel welcome to request further review with a regional team member- we’d be happy to coordinate and ...
address your concerns thoroughly.
Max of 2. | Restrictions: None.