Lack of Accountability & Communication — My Experience
March 30, 2026 - Review from Apartments.com
I want to warn anyone considering moving to The Lakes At Cypresswood — if you run into an issue, do not expect it to be resolved in a timely manner, or at all. I have been dealing with a water billing issue for over a year for my one-bedroom apartment with only one occupant. My usage has consistently shown extremely high numbers (6,400–10,000 gallons per month), with bills ranging from $175–$259, while I was told normal usage should be around 800–1,500 gallons and $60–$80. My daily usage has even ...
shown identical readings of 222–223 gallons day after day, which clearly does not reflect normal usage. I reported this issue early on, and while maintenance attempted multiple fixes (including toilet repairs and replacing meter batteries), the issue was never resolved. Minol has stated they cannot even obtain an actual reading from my meter, yet I continue to be billed. For the past two months, I have been trying to get answers after receiving my renewal notice, and I have gotten nowhere. I’ve been sent back and forth between the apartment complex and Minol, with neither taking responsibility. I was told to “sit and wait,” given a corporate number that never answers or returns calls, and recently informed there is no manager currently in place at the property. To make matters worse, I am now being told I will be charged higher month-to-month rates and penalties because I have not signed a renewal — even though I have been waiting for this issue to be resolved before committing to a new lease. There has been no clear explanation, no accountability, and no timeline for a fix. Meanwhile, I continue to receive inflated bills, including a recent one for $191.67. If you choose to live here, just be aware: when problems arise, you may be left dealing with them on your own with little to no support from management.
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