A TOTAL NIGHTMARE, and I haven’t lived here two weeks.
-Original move in date, postponed THE DAY BEFORE MOVE IN, for one week.
-New move in date- arrived and staff didn’t know i was moving in, on the date they selected for me, due to the postponement.
- While I was moving in, because I had no choice, the apartment was STILL not ready. Not detail cleaned, bathtubs had just been refinished(horrible smell).
-Detail cleaning was 4 days after my second move in date, and just consisted of floors.
...DId not touch counters, drawers, counter tops, patio.
-One bath tub has serious drainage issues. I put in a ticket 5 days ago, having to buy drano daily just to shower.
- Bugs- every day I kill at least one bug. Was told pest control would be out. Never came.
-Was promised a $1k giftcard, due to the move in disaster- still not arrived and no one has any idea when it will arrive.
- have contacted corporate 3 times. No call back. No apology. Talked to regional manager once- he also promised the gift card that hasn’t arrived.
-Staff is friendly, and seems to want to help, but communication seems to lack. Maintainence did respond in a timely manner to two other issues.
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