Don't waste your time
May 29, 2024 - Review from Apartments.com
My husband and I just moved away after a three-year stay. To put it simply, our experience was rough!
There is a lot of room for improvement: the playground, a serious safety hazard, should have been torn down years ago; mold on the bedroom windows was a constant issue despite multiple attempts to remove it; the sliding glass door leaked every time it rained; and communication from the office staff was nonexistent unless they were calling about a financial matter that benefited them.
Then, God ...
forbid you move out and want any communication regarding your departure. We've spent the last few weeks fighting for information about our move-out inspection, our deposit, and the pro-rated rent we owe. We moved out on 5/6, and despite dozens of attempts to reach the property manager, Francesca, we have only received one phone call from her. During this call, she informed us she didn't have any of the information required to finalize our move-out and even told us they couldn't find our keys that we left in the drop box the night of 5/6 (we have evidence of this) but assured us she would get everything together, look for the keys, and call us back by the end of the day. That call took place on 5/16, and we haven't been able to get in touch again until today, 5/29. Though it should be noted that I called five times to no avail and on my fifth attempt left a voicemail stating that my husband would just come by in person tomorrow, seeing as answering the phone is impossible for them. Following that voicemail, I received a call back immediately, where I was told they're not only keeping our deposit but charging extra on top of it for things that I have photographic evidence are not applicable.
And don't get me started on the shady business practices, such as them telling me they weren't going to add my income to our lease renewal because I was pregnant and "might" not go back to work after delivering (this is an income-restricted community), or having us come in for our lease signing five months late but backdating our signature on the lease to the date that it should have been completed.
We bit our tongues, paid our rent, and stayed as long as we had to because what else are you going to do in today's rental/housing market?
This entire situation regarding our move-out has been very disheartening, especially after being good and reliable tenants for three years and only wanting any amount of communication and not to be overcharged for things upon our move-out.
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Max of 2. We allow pets in our community. Maximum of 2 pets. No weight restrictions. Breed restrictions apply. Please call our Leasing Office for complete Pet Policy information.