Poor maintenance/pest control/front office
July 3, 2025 - Review from Apartments.com
Maintenance requests, including air conditioner repair when it's hot out, are very slow to be responded to now and the appliances are "cheap" according to their own maintenance team. Pest control is terrible - ants and roaches despite living in a very clean unit. They currently don't even have the option to have your unit treated for pests. The front office is typically rude and clearly doesn't care about quality of life in their complex once you sign the lease. With 30+ available units at ...
this time, it's obvious people know this is no longer a good place to live.
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Property Manager Responded
August 6, 2025
Hello, We are deeply sorry to hear about your experience at our property. It's important to us that all of our residents have a clean and comfortable living environment, and we regret that this has not been the case for you. Your feedback regarding maintenance responsiveness, pest control, and front office service is very concerning to us. We would like the opportunity to address these issues immediately for you and improve your living conditions. It's clear we have work to do, and we're committed to making things right by you as well as improving for all of our residents moving forward. Phoenician Team.
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