Theft, gas leaks and more at The Ridge at Talcott Mountain
July 11, 2026 - Review from Apartments.com
If I could give zero stars, I would. My family relocated to Connecticut for work and leased at The Ridge at Talcott Mountain as a temporary home while searching for a house. What should have been a simple, short-term rental became the worst leasing experience I’ve ever had.
On our scheduled move-in day, we were told the apartment wasn’t ready because repairs, cleaning, and replacement of broken appliances still hadn’t been completed. This delayed our move, forced us to reschedule movers at our ...
own expense, and immediately set the tone for what would become months of frustration.
When we were finally given the keys, the apartment was still filthy. We had to hire our own cleaners before we could even unpack.
The problems didn’t stop there. We dealt with a cracked toilet, a broken closet system, a leaking dishwasher, and a washing machine that didn’t work. Repairs took weeks, and after a replacement laundry unit was installed, it was connected so carelessly that it caused a natural gas leak inside our apartment. My wife and our five-year-old son were unknowingly exposed until the fire department had to respond. That alone should tell you everything you need to know about the quality of maintenance and oversight.
Just when we thought things couldn’t get worse, someone broke into our storage unit and stole my wife’s wedding dress along with other personal belongings. While no property can guarantee theft will never occur, management had been repeatedly notified that one of the building’s exterior security doors had been broken for months and could be opened without a key. It was never repaired. After the theft, maintenance confirmed it was still broken.
Perhaps most disappointing has been management’s lack of responsiveness and accountability. When something goes wrong, don’t expect proactive communication or urgency.
The financial losses have been frustrating, but the emotional loss is immeasurable. My wife’s wedding dress cannot be replaced.
Prospective residents deserve to know what they’re signing up for. Between the poor maintenance, serious safety concerns, inadequate security, and lack of accountability, I cannot recommend The Ridge at Talcott Mountain to anyone. I sincerely hope ownership takes these issues seriously so that no other family has to endure what ours did.
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