(2/5) STAR REVIEW
August 1, 2026 - Review from Apartments.com
I genuinely like the apartment layouts, the look of the property, and the location. However, for the amount residents pay in rent, amenities, and additional fees, I don’t feel those expectations are being met.
When I moved in, my dishwasher didn’t work, several lights were out, and my garage light wasn’t working. These are issues that should have been fixed before move-in, yet it took nearly two weeks after submitting maintenance requests to resolve them. A few months later, I also dealt with a ...
roach infestation.
One of my biggest frustrations was when my air conditioning went out for over a week and a half. The only accommodation provided was a window unit, which was nowhere near enough during the Texas heat. I don’t feel I was properly accommodated for such a major inconvenience.
The payment system is confusing and charges extra fees depending on how you pay. There has also been frequent turnover in the leasing office, making communication inconsistent. Maintenance requests are often delayed or overlooked unless you repeatedly follow up.
The amenities have been the biggest disappointment. We were promised a year-round pool, but it has been closed for most of my lease and has only been open a couple of weeks this summer because it’s constantly “under treatment.” As a parent, it’s frustrating because my kids haven’t been able to enjoy an amenity we’re paying for.
The fitness center has outdated or broken equipment, the lobby often doesn’t have the complimentary water that’s advertised, and the community gates are almost always left open. If this is supposed to be a gated community, the gates should actually be closed to provide the security residents are paying for.
Overall, I don’t hate living here. I appreciate the affordability, layout, and location, but the repeated maintenance issues, unavailable amenities, and lack of follow-through have outweighed the positives. I plan to move when my lease ends and hope management improves these issues because the property has a lot of potential.
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Property Manager Responded
August 6, 2026
We always appreciate detailed feedback from our valued residents and noted your concerns about access to amenities, maintenance challenges, and pest control. We sincerely apologize that your family has missed being able to use our pool and are hopeful that the closures will be minimal here on out. In addition, we are eager to connect and address any pending maintenance issues and can always go through any leasing matters with you in person. Please reach out directly to our team at sprmanager@stmkmgmt.com so we can begin to restore your confidence one thing at a time!
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